Thank you for choosing COLLARS! We are committed to providing you with high-quality products and an excellent shopping experience. If you are not completely satisfied with your purchase, we offer a simple return policy to ensure your shopping is worry-free.

  1. Return conditions
    We offer a 30-day return service for most items. If you wish to return an item, please ensure that the following conditions are met:

The item must be in unused condition and in its original packaging.

The item must not show any obvious signs of use or damage.

Return requests must be submitted within 30 days of receiving the item.

  1. How to return an item
    If you wish to return an item, please follow the steps below:

Contact our customer service team with your order number and reason for return.

Our customer service team will provide you with the return address and detailed return procedures upon receiving your request.

Pack the item and related accessories as required and ensure that the packaging is intact.

Send the item back to the return address provided.

  1. Return costs
    If the return is due to our error (e.g. damaged or wrong item), we will cover the return shipping costs and provide a free return label.
    If the return is due to a change of mind or other reason, you will be responsible for the return postage.
  2. Refund processing
    Once we receive the returned item and confirm that it is eligible for return, the refund will be processed to your original payment method. Refund processing is usually completed within 5-10 business days, depending on your bank or payment provider.
  3. Non-returnable items
    The following items are not accepted for return:

Gift cards or coupons
Discounted items, special items (please check the return policy of the item before purchasing)
Opened or used personal care products
Customized or personalized items

  1. Exchange policy
    We offer exchanges for products. If the product you received is of quality problem or you want to exchange it for a different size/color, please contact us through the Contact us page and we will assist you with the exchange process.
  2. Return Processing Time
    Once we receive and review your return, refunds are typically processed within 5-10 business days. If it takes longer than this, you can contact customer service through our Customer Support page to check the status of your order.
  3. How do I contact customer service?
    If you have any questions about our return policy or return process, or need further assistance, please contact us through our Contact Us page and our customer service team will be happy to support you.

Thank you for choosing COLLARS! We hope you enjoy your shopping experience, and please feel free to contact us if you have any questions or need help.