Thank you for choosing COLLARS! We are committed to providing fast and safe delivery. Below is our shipping policy to help you understand the order processing, delivery and fees.

  1. Processing Time
    All orders will be processed and prepared for shipment within 1-3 business days. Once the order is processed, you will receive an email with tracking information.
  2. Shipping Method
    We use the following shipping companies to ensure timely delivery of your orders:

UPS
FedEx
USPS (domestic only)
The specific shipping company will be selected based on your region and the situation of your order.

  1. Shipping Time
    Delivery time will vary depending on your location. Generally, your package will arrive within the following time:

Domestic: Approximately 3-7 business days
International delivery: Approximately 7-14 business days (depending on the destination and customs)

  1. Shipping Costs
    Domestic:

Free standard shipping for orders over $50.
For orders less than $50, we will charge a standard shipping fee of $5.99.
We also offer expedited shipping, and the cost is calculated based on the weight and destination of your order.
International Shipping:
International shipping costs are calculated based on the destination, weight, and size of your package. The exact cost will be displayed at checkout.

  1. Order Tracking
    Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your package on the shipping company’s website.
  2. Order Processing Delays
    While we do our best to ensure timely processing and shipment, there may be certain circumstances, such as holidays, promotional periods, or emergencies, where order processing may be delayed. If a delay occurs, we will notify you by email.
  3. Non-delivery Areas
    Due to shipping restrictions or uncontrollable factors in certain areas, we are unable to provide delivery services to some areas. Please check the delivery options at checkout for more information.
  4. Wrong or Incomplete Address
    Please make sure your delivery address is correct at checkout. If a package cannot be delivered due to a wrong or incomplete address, it may incur additional delivery charges. If you find that your address is incorrect, please contact our customer service team as soon as possible.
  5. Shipping Issues or Loss
    If you think your package is lost or has a problem in transit, please contact us immediately. We will do our best to help you resolve the issue and track your package.
  6. How do I contact customer service?
    If you have any questions or problems with your shipment, please visit our Contact Us page to get in touch with our customer service team via email or phone.

Thank you for choosing COLLARS! We are committed to providing you with fast and reliable shipping. If you have any questions, please feel free to contact us.